Enhancing Sustainable Employment in Iriga City: A Framework for Action

Abstract

The lack of framework for Iriga City PESO posed apprehension towards its services. This research evaluated the office’s performance via the jobseekers’ and enterprise employers’ perceived effectiveness focusing on the four dimensions of performance management: accessibility, outcomes achieved, satisfaction with services, and efficiency of services. Convergent parallel design was utilized in this study in which the quantitative and qualitative data were analyzed separately first before integrating them together. The 4-point Likert scale targeting the jobseekers and enterprise employers in the city provided the quantitative data, while structured interviews collect qualitative perspectives. The findings revealed that from the jobseekers’ point of view, the services of the office is moderately accessible (M = 2.67), with substantial outcomes achieved (M = 2.77). They were also highly satisfied (M = 2.74) with the services and rated the office with established efficiency (M=2.73). The enterprise employers also think the same way (Maccessibility = 2.70, Moutcomes= 2.64, Msatisfaction= 2.66, and Mefficiency= 2.73). The results also showed that there is no significant difference between the jobseekers’ and enterprise employers’ perceptions, with p-values: accessibility: 0.72, outcomes achieved: 0.14, satisfaction with services: 0.31, and efficiency of services: 0.99. These results, as well as the findings from the thematic analysis of the qualitative data, were incorporated to the Sustainable Framework for Action (SFA). The inputs of the framework are: database system, human capital training, and operational resources. From there, the expected outputs are: operational efficiency, matching quality, and extensive programming. The outcomes are: candidate tracking, employability enhancement, and inclusivity and access. All of these result to the impact which is sustainable employment in the city. By refining the services of Iriga City PESO through this framework, they can provide better services to the jobseekers and employers alike, promoting a robust employment landscape in Iriga City.