Organizational Behavior Dimensions as Predictors of Employee and Patient Satisfaction in A Rural District Hospital

Abstract

Rural district hospitals often struggle with organizational and resource constraints that impact healthcare quality. This study explores the relationship between organizational behavior dimensions—such as teamwork, leadership, communication, and performance appraisal—and the satisfaction of employees and patients at Glan Medicare Emergency Hospital in Sarangani Province. Using a descriptive-correlational design grounded in Systems Theory, Herzberg’s Two-Factor Theory, and the SERVQUAL Model, data were collected from 132 patients and 22 permanent employees through validated surveys. Statistical analyses revealed significant associations between organizational behavior factors and satisfaction levels (p < 0.05), with leadership support and communication practices being key predictors of employee satisfaction. Patient satisfaction varied notably across service units, particularly in emergency care, nursing, and admitting services. The findings underscore the importance of strengthening internal systems—including leadership development, communication, and performance management—to enhance both staff morale and patient experiences. These insights provide actionable recommendations for improving healthcare delivery in underserved rural settings.