Evaluating Management Information System (MIS) In Public State University: A Multidimensional Analysis

Abstract

This study evaluated the Management Information System (MIS) at Partido State University (ParSU), Camarines Sur, Philippines, focusing on its effectiveness in enhancing administrative and academic processes through a multidimensional analysis. Using a quantitative survey based on The Integrated Success Model for Evaluating Information Systems in the Public Sector (Nasser & Zaied), data were gathered from a stratified random sample of 210 students, faculty, and administrative staff across seven campuses. The survey assessed key dimensions including system management support, information quality, system quality, training, and user involvement. Results revealed strong positive perceptions with mean scores exceeding 4.25 for system support, information accuracy, system functionality, and training effectiveness, indicating successful implementation and high user satisfaction. However, user involvement received a significantly low mean score of 1.0, reflecting minimal participation in decision-making and feedback mechanisms. This gap suggested potential risks to the system’s long-term success due to limited user ownership, innovation, and adaptability. The study concluded that while the MIS effectively met user needs and institutional goals, addressing the critical deficiency in user engagement was necessary to enhance system sustainability and responsiveness. Recommendations included creating structured opportunities for user feedback through surveys, advisory groups, and participatory workshops, alongside investigating barriers to involvement via qualitative methods such as focus groups. Maintaining existing strengths in system support and training was also emphasized to preserve positive perceptions. By fostering greater user collaboration, Partido State University (ParSU) could unlock the full potential of its MIS, ensure continuous improvement, and alignment with evolving organizational requirements. This research provided valuable insights for public universities seeking to optimize MIS deployment and maximize its impact on higher education administration.