Design and Evaluation of a Web-Based Bus Management and with Real-Time Fleet Tracking: An ISO/IEC 25010-Based Assesment

Abstract

Public bus transportation in the Philippines remains a widely used mode of travel, particularly for provincial trips. However, the traditional ticketing process requires passengers to visit terminals, wait in long queues, and face uncertainty in securing tickets for their preferred schedule. This results in inconvenience, wasted time, and inefficiency for both passengers and transport operators.

This study developed a web-based bus management system for JACLINER Inc. using the Agile software development methodology. The system integrates online ticket reservation, e-ticketing, fleet tracking, and schedule management. To evaluate the system’s quality, the ISO/IEC 25010 software quality model was utilized, focusing on criteria such as usability, functionality, efficiency, and reliability.

The respondents of the study included 20 passengers and 10 company staff who tested the system and participated in the evaluation process.

The results revealed that the system achieved a mean score of 4.43 for Functionality, 4.33 Usability, 4.26 for Reliability, 4.46 for Security and 4.33 for Maintainability, all interpreted as Strongly Agree and with a Grand mean of 4.36. These findings indicate a high level of user satisfaction and system performance.

In conclusion, the developed bus management system effectively improves the ticket reservation process by reducing the need for physical queuing and enhancing user convenience. The system demonstrates strong potential for implementation in public transportation services to improve operational efficiency and customer experience.