Awareness And Satisfaction Of Patients On The Medical Assistance To Indigent And Financially Incapacitated Patient Program

Abstract

• Background

The research is about the extent of awareness and satisfaction as well as the challenges and coping mechanism employed of patients on the Medical Assistance to Indigent and Financially Incapacitated Patient Program at the facility. This study is about patient’s perception and understanding in the implementation of the program in which most patients rely on assistance.

• Objective(s):

It aims to evaluate the program execution which has been implemented for more than a decade in the facility and to gather the view of the beneficiaries of the program to better understand and strategize on the execution of the guidelines.

• Methods:

The research design used in this study is a concurrent mixed method; instruments are survey questionnaire which is a researcher made questionnaire crafted from the program guidelines and key informant interview. The respondents are patients who were classified as indigent and financially incapable admitted for 3 days and above in any ward type of room for a duration of two months.

• Results:

The extent of awareness has a mean of 2.93 with a high awareness and extent of satisfaction with a mean of 3.85 with a very high satisfaction. Challenges encountered were pre-determined which was categorized as unfamiliarity of the program and institutional factors. While the results may show high awareness and satisfaction the researcher assumes that some respondents answer the questionnaire just to comply.  Pearson correlation of .191 with significance of 0.059 having no significant influence.

Conclusion: 

This implies that the respondents have a certain knowledge of the program due to repetitive availment while first time seeking experience some difficulties in accessing the program.

• Background

The research is about the extent of awareness and satisfaction as well as the challenges and coping mechanism employed of patients on the Medical Assistance to Indigent and Financially Incapacitated Patient Program at the facility. This study is about patient’s perception and understanding in the implementation of the program in which most patients rely on assistance.

• Objective(s):

It aims to evaluate the program execution which has been implemented for more than a decade in the facility and to gather the view of the beneficiaries of the program to better understand and strategize on the execution of the guidelines.

• Methods:

The research design used in this study is a concurrent mixed method; instruments are survey questionnaire which is a researcher made questionnaire crafted from the program guidelines and key informant interview. The respondents are patients who were classified as indigent and financially incapable admitted for 3 days and above in any ward type of room for a duration of two months.

• Results:

The extent of awareness has a mean of 2.93 with a high awareness and extent of satisfaction with a mean of 3.85 with a very high satisfaction. Challenges encountered were pre-determined which was categorized as unfamiliarity of the program and institutional factors. While the results may show high awareness and satisfaction the researcher assumes that some respondents answer the questionnaire just to comply.  Pearson correlation of .191 with significance of 0.059 having no significant influence.

Conclusion: 

This implies that the respondents have a certain knowledge of the program due to repetitive availment while first time seeking experience some difficulties in accessing the program.