Extent of Use and Perceptions of the Pros and Cons of AI-Powered Chatbots in Education: Teachers' and Students' Insights

Abstract

The integration of Artificial Intelligence (AI) technologies in education is changing teachers’ and students’ experiences in the classroom. Chatbots are some of the most readily available AI tools today. This technology offers immediate support for both academic and administrative work. This study explores the extent of use and perceptions of the pros and cons of AI chatbots among the teachers and students of Eastern Samar State University–Maydolong Campus. Using a mixed-method, specifically, a sequential explanatory approach, quantitative data were collected using structured questionnaires, while qualitative data were collected through interviews and focus group discussions. This method was used to determine the perceptions of students and teachers regarding the integration of AI chatbots in education, and further explained the qualitative data.

Results revealed a reliance on AI chatbots for various academic functions, both by students and teachers. Students commonly use chatbots for searching information, writing assistance, and study support, while teachers use the chatbots for instructional materials preparation, simplifying lessons, and enhancing lesson engagement. Despite the benefits, respondents pointed out concerns associated with misinformation, academic dishonesty, and a decrease in critical skills. Additionally, teachers expressed concern that AI chatbots might reduce fairness and accuracy in students’ assessments. While students' biggest concern is their overreliance on this technology, which could lead to addiction.

Lastly, the Wilcoxon signed-rank test showed a clear and significant difference between how teachers and students view the pros and cons of AI chatbots.

This study highlights the need to establish boundaries on the use of AI in education through strategies and the integration of the responsible use of AI chatbots into the curriculum.